Beyond my personal projects, this approach has been shaped — and tested — inside organizations with real constraints: regulatory, technical, and organizational. Here's the short version of each.
Nov. 2024 – presentCurrent
Building UX foundations for RAMQ's Client Experience Bureau (Bureau d'expérience client) — the groundwork that has to exist before consistent screens can. Confidential by nature of the mandate; the work itself is structural, not visual.
June 2023 – 2024
Designed multidisciplinary care journeys for public health platforms, and laid the foundations of a design-to-code system to close the gap between design intent and shipped product. This is where the thinking behind Agentica started taking shape — inside a real organization, under real constraints.
April 2022 – April 2023
Redesigned an online insurance submission flow to reduce drop-off, working within strict regulatory compliance (AMF) alongside analytics and behavioral research teams. Proof that systems thinking holds up even inside heavily regulated environments.
Sept. 2021 – April 2022
Supported the migration of a legacy VB6 platform to the web, designing the workflow between design and development to protect consistency through a high-risk technical transition — not just the interface on either side of it.
April 2012 – Sept. 2021
Started as a graphic designer in 2012 and organically grew into a UI/UX role by 2015, redesigning Canadel’s product configuration tool and building the first analytics foundations to guide design decisions with real usage data. Nine years — the long version of "systems thinking wasn’t a pivot, it was a progression."